OUR RETURN POLICY AND PROCESS
Quickly and easily return your item(s)! You have 30 days from the date of delivery to return your item.
Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal below!
Can I exchange items?
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
Should I know anything else about the Online Return Policy?
*Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
*We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
*All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned.If this is not filled out correctly, your return may experience issues in processing.
*Damaged, defective, or incorrect items must be reported within 14 days of delivery.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
*An irregular or excessive returns history;
*An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
*Potential fraudulent or criminal activity.
HOW REFUNDS WORK
our site issues refunds to the original form of payment used on an order in the event that your order:
*Is canceled by our site.
*One or more of your items sold out since your order was processed.
*Item(s) proved to be received damaged, defective, or incorrect.
Our site will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.
I HAVE A PROBLEM WITH MY RETURN
To ensure fast and accurate processing please use the Returns Portal before sending back your return. Orders sent without following this process will be delayed and may cause crediting issues.
Received less credit than you expected?
Upon receipt of your return our returns processing team inspects all garments for stains, holes, defects, and wear. If an item is identified as damaged, a 50% restocking fee will be reduced from your return amount.
In every case, we prorate the discount across all applicable items in your specific order. Don't worry, we'll do the math for you.
